Privacy Policy
Protecting your personal information is important to Apex Pest Solutions. This Privacy Policy explains how we collect, use, store and protect information when you request a quote, book a service, use our website or otherwise interact with our team throughout Wellington, Hutt Valley, Porirua and the Kapiti Coast.
We are committed to complying with the Privacy Act 2020 (New Zealand) and maintaining appropriate safeguards to protect your information.
Last Updated: October 2026
Understanding This Privacy Policy
Apex Pest Solutions ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the New Zealand's Privacy Act 2020.
This Privacy Policy explains what personal information we collect, how it is used, stored and protected, and the circumstances in which it may be disclosed.
It applies to information collected through our website, phone calls, emails, social media channels, quote requests, bookings, and pest control services.
By using our website or engaging our services, you acknowledge that your information may be collected, used, stored and disclosed in accordance with this Privacy Policy.
Under New Zealand's Privacy Act 2020, you have the right to request access to personal information we hold about you and to request correction of any personal information that is inaccurate, incomplete or out of date.
On This Page
Use the links below to quickly navigate to each section of this Privacy Policy.
Information We Collect
We may collect personal information that is reasonably necessary to provide our pest control services, respond to enquires, manage bookings, process payments, and operate Apex Pest Solutions.
Customer Information
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Full name
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Email address
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Telephone number
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Property address
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Postal address (if different)
Service Information
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Pest-related enquiries
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Inspection findings
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Treatment records
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Service history
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Property access information
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Photographs relating to pest activity or treatment areas
Website Information
When you visit our website, certain information may be collected automatically, including:
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Ip address
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Browser type
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Device information
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Website usage statistics
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Pages visited
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Date and time of access
Business Information
For commercial customers, we may also collect:
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Business name
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Contact person's name
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Service location details
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Billing information
How We Collect Information
We may collect personal information when you:
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Contact us by phone, email, website forms or social media
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Request a quote
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Book a service
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Submit an enquiry
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Subscribe to updates or marketing communications
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Provide feedback or reviews
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Visit and interact with our website
We may also collect information from authorised representatives acting on your behalf.
Purpose of Collection
We collect personal information for purposes including:
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Providing pest control services
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Responding to enquiries
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Preparing quotations
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Scheduling appointments
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Processing payments and invoices
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Maintaining service records
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Communication about services, appointments and bookings
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Improving our services, website and customer experience
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Complying with legal obligations
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Managing customer relationships
We will only use personal information for lawful purposes that are reasonably necessary to provide our services, operate Apex Pest Solutions, and comply with applicable legal requirements.
Marketing Communications
With your consent, we may send you:
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Service reminders
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Pest prevention advice
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Seasonal pest alerts
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Promotional offers and updates
You may unsubscribe from marketing communications at any time by:
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Clicking the unsubscribe link included in our emails
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Contacting us directly
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Requesting removal from future marketing communications
Opting out of marketing communications will not affect service-related communications that are necessary to provide our services, manage appointments and bookings, or fulfil our contractual obligations.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, enhance user experience and analyse how visitors use our website.
Cookies may be used to:
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Understand website traffic and visitor behaviour
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Improve website functionality and performance
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Remember user preferences
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Measure the effectiveness of marketing activities
You can choose to disable cookies through your web browser settings, although some website features may not function correctly.
We may use third-party analytics services, including Google Analytics, to collect aggregated information about website usage and website performance.
Disclosure of Personal Information
We do no sell, rent, or trade personal information.
We may disclose personal information to trusted service providers where reasonably necessary to operate our business, including:
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Payment processors
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Accounting and bookkeeping providers
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Website and IT service providers
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Marketing service providors
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Contractors and technicians performing services on our behalf
We may also disclose personal information where:
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Required or authorised by law
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Requested by a regulatory or government authority
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Necessary to prevent a serious threat to health or safety
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Required to establish, exercise, or defend legal claims
We take reasonable steps to ensure that third parties handling personal information on our behalf use and protect that information in a secure and lawful manner.
Overseas Storage and Processing
Some service providers we engage may store or process information outside New Zealand.
Where personal information is transferred overseas, we will take reasonable steps to ensure it is protected in a manner consistent with New Zealand privacy laws.
We only work with service providers that are expected to handle personal information securely and in accordance with applicable privacy obligations
Security of Personal Information
We take reasonable steps to protect personal information against:
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Loss
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Unauthorised access
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Misuse
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Alteration
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Disclosure
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Destruction
Security measures may include:
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Secure systems and software
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Password protection
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Access controls
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Staff training
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Other appropriate technical and organisational safeguards
While we take reasonable steps to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Retention of Information
We retain personal information only for as long as reasonably necessary to:
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Provide our services
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Maintain business records
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Meet legal and regulatory requirements
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Resolve disputes
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Enforce our contractual rights and obligations
When personal information is no longer required, we take reasonable steps to securely delete or anonymise it where appropriate.
Access and Correction Requests
Under New Zealand's Privacy Act 2020, you have the right to:
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Request access to personal information we hold about you
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Request correction of personal information that is inaccurate, incomplete, or out of date
Requests may be made by contacting us using the contact details provided in this Privacy Policy.
We may require reasonable proof of identity before responding to a request.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage visitors to review the privacy policies of any external websites they visit.
Children's Privacy
Our services are intended for property owners, tenants, landlords, businesses, and other adults.
We do not knowingly collect personal information directly from children without appropriate consent or authorisation.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal obligations.
Any changes will be published on this page and will take effect from the date they are posted unless otherwise stated.
Contact Information
If you have any questions about this Privacy Policy, would like to access your personal information, or wish to make a privacy-related complaint, please contact us:
Apex Pest Solutions
Wellington, New Zealand
Phone: 022 100 7731
Email: apexpestsolutionsltd@outlook.co.nz
Website: www.apexpestsolutions.co.nz/contact-us
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner New Zealand.