Terms & Conditions
These Terms & Conditions explain how Apex Pest Solutions delivers pest control services, manages bookings, payments, warranties and customer responsibilities throughout Wellington, Hutt Valley, Porirua and the Kapiti Coast.
They are designed to provide clear expectations for both customers and our team while ensuring compliance with New Zealand consumer protection laws.
Last Updated: October 2026
Understanding These Terms
These Terms & Conditions outline the terms under which Apex Pest Solutions provides residential and commercial pest control services throughout Wellington, Hutt Valley, Porirua and the Kapiti Coast.
They explain our booking processes, payment requirements, service warranties, customer responsibilities, and your rights under New Zealand consumer protection laws. We encourage all customers to read these terms before booking a service.
On This Page
Use the links below to quickly navigate to each section of these Terms & Conditions.
About Apex Pest Solutions
Apex Pest Solutions provides residential and commercial pest management services throughout Wellington, the Hutt Valley, Porirua, the Kapiti Coast and surrounding areas.
These Terms & Conditions govern all services provided by Apex Pest Solutions unless otherwise agreed in writing.
Quotes and Pricing
All quotations are valid for 30 days unless stated otherwise.
Quotes are based on information provided by the customer and site conditions visible at the time of inspection. Additional work required due to undisclosed, inaccessible, or unforeseen conditions may incur additional charges.
All prices are inclusive of GST unless otherwise stated.
Bookings and Appointments
Customers must ensure safe and reasonable access to all treatment areas at the scheduled appointment time.
If an appointment cannot proceed because access is not available, a call-out fee may apply.
Apex Pest Solutions reserves the right to reschedule services due to the following circumstances:
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Severe weather conditions
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Health and safety concerns
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Staff illness or emergency circumtances
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Events outside our reasonable control
Where possible, customers will be notified promptly and offered an alternative appointment.
Cancellations and Rescheduling
Appointments cancelled with less than 24 hours' notice may incur a cancellation fee.
Repeated cancellations, missed appointments, or an inability to provide access the property may result in a service charge being applied.
We understand emergencies occur and will consider exceptional circumstances on a case-by-case basis.
Customer Responsibilities
Customers are responsible for ensuring treatment areas are accessible, safe, and appropriately prepared before our technician arrives.
Customers agree to:
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Provide accurate information regarding pest activity and property conditions
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Follow all preparation instructions before treatment
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Follow all post-treatment instructions provided by our technicians
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Keep children, pets and other occupants away from treated areas as directed
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Notify Apex Pest Solutions of any known allergies, sensitivities, or site-specific hazards before treatment
Failure to follow preparation or post-treatment instructions may reduce treatment effectiveness and may affect eligibility for any applicable service warranties or callback treatments.
Pest Treatment Results
Pest control treatments aim to significantly reduce or eliminate pest activity. However, no treatment can guarantee permanent eradication unless expressly stated in writing.
Treatment outcomes can be affected by factors beyond our reasonable control, including:
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Neighbouring infestations
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Environmental conditions
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Structural defects
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Hygiene and sanitation issues
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Ongoing access to food, water, or shelter sources
Some pest activity may continue for a period following treatment as products take effect and pests come into contact with treated areas.
Where an applicable service warranty applies, Apex Pest Solutions will respond in accordance with the terms of that warranty.
Service Warranties and Guarantees
Where Apex Pest Solutions offers a service warranty or treatment guarantee, the details will be provided in writing.
Unless otherwise stated:
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Warranties apply only to the original treatment area and pest species specified
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Warranties require full payment of the original invoice
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Warranties may be void if customers fail to follow treatment recommendations
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Warranties may be void if environmental conditions contribute to reinfestation or pest activity beyond our reasonable control
Warranties apply only to the original treatment property and are not transferable unless otherwise specified.
Warranty remedies may include additional treatment visits in accordance with the applicable warranty terms.
Nothing in these Terms & Conditions limits any rights available under the Consumer Guarantees Act 1993
Health and Safety
Apex Pest Solutions uses products in accordance with manufacturer instructions and applicable New Zealand regulations.
To help ensure a safe treatment environment, customers must:
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Follow all safety advice provided by our technicians
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Observe any re-entry periods communicated at the time of treeatment
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Keep children, pets, and other occupants away from treated areas as directed
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Advise our technicians of any relevant health concerns, sensitivities, or hazards before treatment
Where re-entry periods apply, treated areas must not be re-entered until customers are advised that it is safe to do so.
Failure to follow safety instructions may affect treatment effectiveness and could result in delays or cancellation of services where safety risks are identified.
Property Damage
While reasonable care is taken during service delivery, Apex Pest Solutions is not responsible for:
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Pre-existing property defects
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Hidden damage revealed during treatment
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Damage resulting from pest activity
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Damage arising from a customer's failure to follow treatment instructions
Any concerns regarding property damage must be reported to Apex Pest Solutions as soon as reasonably practicable and no later than 7 days after service completion.
Apex Pest Solutions will investigate any reported concerns and respond appropriately based on the circumstances of the service provided.
Commercial Services
For commercial customers, additional site-specific agreements may apply.
Where permitted under New Zealand law, business customers may agree that certain provisions of the Customer Guarantee Act 1993 do not apply where services are acquired for business purposes.
Any such agreement will be confirmed in writing.
Invoices and Payments
Payment is due the day before treatment, on the morning of treatment, or on the date specified on the invoice, unless otherwise agreed in writing.
Late payments will incur:
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Debt collection costs
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Recovery fees
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Interest permitted by law
Customers remain responsible for all reasonable costs associated with recovering overdue accounts.
Apex Pest Solutions reserves the right to withhold future services where accounts remain unpaid.
Website Information
Information provided on the Apex Pest Solutions website is intended as general guidance only.
While we aim to keep information accurate and current, Apex Pest Solutions makes no guarantee that website content will always be complete, accurate, or free from errors.
Information provided on this website should not be relied on as a substitute for professional pest control advice tailored to your specific circumstances.
Customers should contact Apex Pest Solutions directly for advice relating to specific pest issues, treatment recommendations, or service requirements.
Consumer Rights
Nothing in these Terms & Conditions limits or excludes any rights available under New Zealand consumer protection legislation, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Consumers retain all rights and remedies available under applicable New Zealand law.
Limitation of Liability
To the extent permitted by law, the liability of Apex Pest Solutions for any claim relating to services provided is limited to:
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Re-performing the service; or
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The value of the services supplied
Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies that cannot legally be excluded under New Zealand law, including rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Privacy
Any personal information provided to Apex Pest Solutions will be collected, stored and used in accordance with our Privacy Policy and the Privacy Act 2020.
For further information about how we collect, use, store, and protect personal information, please refer to our Privacy Policy.
Governing Law
These Terms & Conditions are governed by the laws of New Zealand.
Any disputes relating to these Terms & Conditions or our services will be subject to the jurisdiction of the courts and tribunals of New Zealand.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact Apex Pest Solutions.
Apex Pest Solutions
Wellington, New Zealand
Phone: 022 100 7731